Refund Policy

We want every Danhomme order to arrive in perfect condition. If something goes wrong with your order, we're here to help — please read this policy carefully before purchasing.

All sales are final

We do not accept returns or offer refunds for change-of-mind, incorrect selections, or unwanted items. Please review your order carefully before completing checkout.

Defective or damaged items

If your order arrives with a manufacturing defect (e.g. a disconnected spray tube or a broken nozzle) or is damaged in transit, we'll send you a free replacement.

To request a replacement:

Message us on Instagram at [@danhomme] within 7 days of receiving your order.
Include your order number.
Send clear photos or a short video showing the defect or damage.

Once we've reviewed and approved your claim, we'll ship a replacement bottle at no cost. We do not offer refunds — replacement only. Claims without supporting photo or video evidence cannot be processed.

Wrong item received

If you receive a product different from what you ordered, message us on Instagram at [@danhomme] within 7 days of delivery with your order number and a photo of what arrived. We'll send out the correct item.

Items not eligible for replacement

For hygiene and product integrity reasons, we cannot replace:

Opened or used products (unless defective)
Unwanted or change-of-mind purchases
Sale or promotional items
Gift cards

Your statutory rights

Nothing in this policy affects your statutory rights under the Singapore Consumer Protection (Fair Trading) Act.

Contact

Reach us via Instagram DM at [@danhomme]. We're working on setting up a dedicated support email address — once live, you'll be able to contact us there as well.